Idaho Commission for Libraries

Matt Goldner, Executive Dir. Of End User Services, OCLC, provided the following thoughts:
1. Create new paradigms and methods for how we create and delivery library services in today's landscape – challenge current assumptions.

2. User expectations are changing

• Simplicity
• Self-service
• Immediate gratification
• Single source for one category
• Rich interactivity
• User participation, contribution, collaboration

Sites are user centric while libraries are library centric.
Library no longer has a monopoly on resources – resources are abundant and attention is scarce.

Following Mark's presentation the participants broke into six groups to discuss: What pieces of existing systems and software could be mashed up? What's missing? and What should we throw out?

Here are some of the thoughts:
Mash-up
Rich data in integrated library systems: bibliographic, etc.
Libraries – Amazon (catalog search) – Net Flicks (circulation)
Linking ILL and Acquisitions
Integrating data from outside resources without loads of clutter
Unified log on – allowing user to have personalized space
Interactivity that users expect to generate and contribute content – social experience
Self-service is integrated through patrons on site and remotely
Integration between library catalog and digital collections
Link to live person

Missing
Authentication
Standard protocols among libraries
Spell check and autocheck for search
Multiple use of metadata
Richer depth of information
Money and bandwidth
State of the art interface to access new technology
Sense of serendipity and bring to online experience
Published APIS are not universal
Translate passion of librarian into online medium and a means to share expertise
Not where our users are – expect them to come to us
Not a good way to share staff expertise across libraries especially specialized roles

Throw out
Throw out the I in ils – change definition of integrated
Making it optional – marc categories, concept of portal tear to pieces and use parts and pieces – unified opac is not necessarily the means
Current search structure and indexes
Lawyers, accountants and politicians
Opac as an interface to inventory – rather just another database – can we get rid of marc – subject headings, need control vocab – throwing the definition of opac out
Proprietary data
Rethinking idea of local library
Worrying so much to get materials back
Acronyms